Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal data.
Last Updated: January 7, 2026
1. Introduction
OMS ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Contact Form: When you submit our contact form, we collect your name, email address, subject, and message.
- Communication: Email addresses and messages when you contact us directly.
- Account Information: If applicable, login credentials and profile information.
2.2 Information Collected Automatically
- Product Views: We track which products you view (stored in cookies with your consent). This helps us show you relevant recommendations.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Usage Data: Pages visited, time spent, and interaction patterns.
- Location Data: General geographic location (city/country level) for shop recommendations.
2.3 Cookies and Tracking Technologies
- Cookie Consent Cookie: Stores your privacy preferences (deny, partial, accept) for 1 year.
- Viewed Products Cookie: Stores the last 50 product IDs you viewed (90 days) - only if you accept tracking.
- Session Cookies: Temporary cookies for site functionality.
3. How We Use Your Information
We use the collected information for:
- 📧 Responding to your contact form inquiries
- 🎯 Personalizing your browsing experience
- 💡 Showing you relevant product recommendations based on viewed items
- 📍 Providing shop location recommendations in your country
- 📊 Analyzing website usage to improve our services
- 🔒 Detecting and preventing fraud
- 📋 Complying with legal obligations
4. Legal Basis for Processing
Under GDPR, we process your data based on:
- Consent: For cookies and tracking (you can withdraw anytime via cookie settings)
- Legitimate Interest: For improving our services and analytics
- Contract Performance: To fulfill your service requests
- Legal Compliance: When required by law
5. Data Sharing
We do NOT sell your personal data. We may share information with:
- Service Providers: Email services, hosting providers (with confidentiality agreements)
- Legal Requirements: When required by law or court order
- Business Partners: Only with your explicit consent
6. Data Retention
We retain your data as follows:
- Contact Form Data: 30 days (or until we resolve your inquiry)
- Product Views: 90 days (then automatically deleted)
- Cookie Preferences: 1 year
- Analytics Data: 90 days
7. Your Rights (GDPR/CCPA)
You have the right to:
- 📋 Access: Request a copy of your personal data
- ✏️ Rectification: Correct inaccurate information
- 🗑️ Erasure: Request deletion of your data (Right to be Forgotten)
- ⛔ Restrict Processing: Limit how we use your data
- 📦 Data Portability: Receive your data in a portable format
- 🚫 Opt-Out: Object to processing or unsubscribe from marketing
- ⚙️ Cookie Settings: Change your privacy preferences anytime
To exercise these rights, contact us at oms_web@dev.oms.lk
8. Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. However, no method is 100% secure. We cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under CCPA to know what personal information is collected, to delete, and to opt-out of the "sale" of personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date.
Have questions? Visit our Contact Page